About

In Boston, when an ambulance arrives at an address in under six minutes, when a resident’s call to 311 is answered in less than 30 seconds, or when a restaurant inspector finds a health code violation before anyone gets sick, there is one common thread — Boston’s Citywide Analytics Team. The team is on a mission to improve the way the City of Boston delivers services using the power of data. Now in its third year, the team has grown significantly, worked with nearly every department, and launched dozens of successful projects to improve life in the city.

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